Frequently Asked Questions

Q. I don't want to send my gold, can I drop it off to you?
Yes! Unlike most TV Companies we have our own store. I Want Your Gold.co.uk is a trading name of Hands Personal Jewellers. HPJ is a family run business based in Essex, UK. For more information please call 01708 341608 or visit www.handspersonaljewellers.co.uk.

Q. Will it cost me?
The postage on our Gold Bags is pre-paid and the package is insured. The cost for which is deducted from the total value of your Gold. Please call us on 01708 341608 for more details.

Q. What if I have a mixture of precious metals?
Not a problem! Simply put all your items in the pre-paid bag and send it us. We will give you the individual prices for each of the different gold carat and other precious metals that we receive from you.

Q. How can I get my broken, used or unwanted gold to you?
Simply fill out the form on the homepage and we will contact you, or alternatively call 01708 341608 for more information

Q. Do I need to send you anything else with the jewellery?
No, unfortunately any other items that are sent to us will not be returned.

Q. When do I get my money?
Once we have determined the value of your item, and you are happy with our valuation, we will either:
    a) Send a cheque to you, via Royal Mail First Class postage, or
    b) Make a BACS / TT transfer payment to you, or any account that you require.
There may be a charge from your bank, which we will notify you of before the transaction takes place.

Q. How can I contact you?
Our opening hours are:
Monday8am 6pm
Tuesday 8am 6pm
Wednesday8am 4pm
Thursday 8am 6pm
Friday 8am 7pm
Saturday 8am 5pm
Sunday CLOSED

You can either call in at our Romford Store (Hands Personal Jewellers, 3 Tudor Court, Harold Court Road, Harold Wood, Romford, Essex, RM3 0AE) or call a member of our friendly team on 01708 341608